delivery.

At Kioku Studio, we take great care to ensure your flowers are delivered beautifully and reliably.
Please review our delivery guidelines below.

Delivery for Floral Shop Orders

Delivery dates are released on the 1st of each month. All Friday–Sunday delivery dates for the month will be available to book, along with any early dates needed for the following month to meet our 48-hour advance booking policy.

We currently offer delivery to Burlington, Etobicoke, Mississauga, Oakville, and Toronto. Deliveries are available Friday to Sunday between 9 AM – 6 PM. Delivery can occur at any time within this window; specific delivery times cannot be guaranteed.

If you require an arrangement outside of our delivery areas or outside of our Friday–Sunday delivery window, please reach out to hello@wearekioku.com and include "Floral Shop Inquiry" in the subject line — we’ll do our best to accommodate where possible. Additional fees may apply.

Same Day Delivery

We do not offer same-day delivery. All orders must be placed at least 48 hours in advance to allow us to source the freshest, highest-quality blooms for your arrangement.

Recipient Availability

If the recipient is unavailable at the time of delivery, our courier will attempt to contact them using the phone number provided. If we are unable to reach them, the flowers will be left in a safe location, such as with a concierge (for condominiums) or at the front door (for houses). Please note that once the flowers are delivered or left at the specified location, we are not responsible for any loss, theft, or damage.

Unsuccessful Delivery

If an incorrect delivery address is provided and we are unable to contact the recipient, the flowers will be left at the specified address. We do not offer re-delivery attempts once a delivery has been made.

Important Notes

  • Please ensure the shipping/delivery address and recipient’s phone number are accurate when placing your order.

  • If there are special delivery instructions (e.g., gate codes, concierge names, safe drop-off spots), please include them at checkout.

  • For outdoor deliveries, please be aware that weather conditions (extreme heat, cold, rain) can impact the condition of the flowers.